Frequently Asked Questions

Find the answer you're looking for below.
Still got a question? Why not get in contact with us direct on: 727-205-3087

Is it true you don't do any Credit Checks?

SunshineMobile® will NOT run your credit whatsoever. All that we ask is that you make on-time payments towards your contract. This will allow us to become more familiar with you as a customer and build a trusting relationship

Why do I have to wait 12 weeks?

As USA's only No Credit Check Network we like to get to know our customers before sending out their brand new handset. So as long as you are a good customer on our network, we guarantee to deliver your handset after 12 weeks of on time payments. Remember, during this time we will send you your sim, port over any existing number you might already have.

Can I pay the 12 weeks upfront?

While we would love to send you your handset immediately, we believe it is better suited for you to pay a little towards your contract to show that you are comfortable with continuing your payments for the device overall.

I don’t want a sim card, can I just have the handset?

Unfortunately, our mobile devices are not available for purchase without a SIM card that is contracted with our network.

Can I keep my current cell phone number?

Absolutely! Simply contact your existing network provider and ask for your PAC code. Once you have this please contact our customer service department who will then arrange for your number to be transferred to your new SIM.

Can I have more than one contract?

Yes! Just make sure you are comfortable with the dated payments and if in doubt always contact a member of our customer services team who are always here to help.

I’ve changed my mind so how do I cancel??

Simply send an email to cancellations@sunshinemobile.com with your order number and we will get back to you confirming your cancellation request.

What network do you use?

SunshineMobile® uses all of the major networks in one SIM. So by using our network you will always have the best possible signal available in your area.

How does the airtime work?

We charge 7¢ per min/text and 15¢ per mb of data, which is much cheaper than standard PAYG products that can cost around 1$ per min.

Can I pay monthly or bi-weekly?

Once your chosen handset has been dispatched we are able to offer several options for your future payments. Please contact a member of our customer services team for more info

Can I pay by direct debit or set up auto-pay?

Currently we only accept payments via a valid Debit of Credit Card.